Lumora Nutrition Shipping Policy

Thank you for shopping with Lumora Nutrition. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery problem occurs. This policy applies to purchases made through the official Lumora Nutrition website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding federal holidays. Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times may be extended during:

Product launches
Promotional events
Holidays
Periods of unusually high order volume
Inventory delays
Severe weather or carrier disruptions

Once an order has entered processing or has been transferred to the shipping carrier, we may be unable to cancel it, change its contents, or update its shipping address.

2. Shipping Destinations

Lumora Nutrition currently ships to eligible addresses within the United States, including residential addresses and other locations accepted by our shipping carriers.

Certain destinations, including U.S. territories, military addresses, P.O. boxes, Alaska, and Hawaii, may require additional transit time or may not be eligible for every shipping method.

We reserve the right to limit or discontinue shipping to any location when necessary because of carrier restrictions, legal requirements, fraud concerns, or operational limitations.

3. Estimated Delivery Times

Standard domestic delivery generally takes approximately 2–5 business days after the order has been processed and accepted by the carrier.

All delivery dates are estimates and are not guaranteed. The total time required to receive an order includes both:

Lumora Nutrition’s order-processing time; and
The carrier’s transit time.

Carrier delays may occur because of weather, holidays, transportation interruptions, staffing shortages, incorrect addresses, regional service disruptions, or other circumstances outside Lumora Nutrition’s control.

A delivery delay does not automatically qualify an order for a refund while the package remains in transit.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.

Lumora Nutrition may occasionally offer free or discounted shipping as part of a promotion. Promotional shipping offers may be subject to separate eligibility requirements, expiration dates, geographic restrictions, or minimum-purchase requirements.

Shipping charges are generally nonrefundable once an order has shipped, except when required by law or when the shipment resulted from an error by Lumora Nutrition.

5. Order Confirmation and Tracking

After an order is placed, the customer should receive an order-confirmation email containing the available order details.

Once the order ships, the customer will generally receive a shipping-confirmation email containing a tracking number or tracking link. It may take 24–48 hours after the shipping confirmation is sent for the carrier’s tracking system to display movement or updated information.

Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive their packages.

If tracking has not updated for several business days, the customer may contact Lumora Nutrition Customer Support for assistance. Lumora Nutrition may also require the customer to contact the shipping carrier directly.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout, including:

Recipient’s full name
Street address
Apartment, suite, building, or unit number
City, state, and ZIP code
Any other information reasonably required for delivery

Lumora Nutrition is not responsible for packages delayed, returned, misdelivered, or lost because the customer provided an incorrect, incomplete, or outdated shipping address.

Customers should review all order information carefully before submitting an order.

7. Address Changes

If an address correction is needed, the customer must contact Customer Support as soon as possible after placing the order.

We will make a reasonable effort to update the address, but an address change cannot be guaranteed after an order has been submitted. Once an order has entered fulfillment or has shipped, Lumora Nutrition may be unable to redirect or modify the shipment.

If an order is delivered to the address entered during checkout, Lumora Nutrition will consider the order properly fulfilled, even if the customer later reports that the address was incorrect or outdated.

8. Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

Verify that the shipping address on the order is correct.
Check all entrances, porches, mailrooms, parcel lockers, and other common delivery areas.
Ask household members, neighbors, building staff, or property management whether they accepted the package.
Allow at least 24 hours, as some carriers mark packages delivered shortly before completing delivery.
Contact the shipping carrier and request additional delivery information.

If the package still cannot be located, the customer must contact Lumora Nutrition Customer Support within 7 calendar days of the recorded delivery date.

Lumora Nutrition will review the available tracking and delivery information. Depending on the circumstances, we may require the customer to submit a carrier claim, complete a missing-package statement, provide identification, or supply other information reasonably necessary to investigate the report.

A package marked “delivered” by the carrier is generally considered fulfilled. Any replacement, reshipment, store credit, or refund issued for a delivered-but-missing package will be determined at Lumora Nutrition’s discretion, except where otherwise required by law.

9. Lost or Stalled Shipments

A package is not considered lost merely because tracking has not recently updated.

If tracking has shown no movement for an extended period, Lumora Nutrition may contact the carrier or ask the customer to initiate a carrier inquiry. The time required before a package may be classified as lost depends on the carrier, shipping method, destination, and circumstances.

If the carrier confirms that a package was lost before delivery, Lumora Nutrition may, at its discretion and subject to product availability:

Reship the order;
Issue store credit; or
Refund the eligible purchase amount.

Lumora Nutrition is not required to provide more than one remedy for the same shipment.

10. Damaged Packages or Incorrect Items

Customers should inspect their orders promptly after delivery.

If an order arrives damaged, contains an incorrect product, or is missing an item, the customer must contact Customer Support within 7 calendar days of delivery.

The customer may be required to provide:

The order number
A description of the issue
Photographs of the shipping box
Photographs of the shipping label
Photographs of the damaged or incorrect product
Photographs showing the product’s lot or batch information

Customers should retain all products and original packaging until the claim has been reviewed.

Lumora Nutrition may provide a replacement, store credit, or refund after verifying the claim. Claims submitted without sufficient supporting information may be denied.

Minor cosmetic damage to exterior packaging that does not affect the product’s safety, seal, or usability may not qualify for replacement or refund.

11. Returned-to-Sender Packages

A package may be returned to Lumora Nutrition because of:

An incorrect or incomplete address
An invalid or undeliverable address
Failure to collect the package
Refusal of delivery
Insufficient address information
Multiple unsuccessful delivery attempts
Carrier restrictions

If a package is returned to us, we may contact the customer to determine whether the order should be reshipped.

The customer may be responsible for additional shipping and handling charges when the return resulted from an incorrect address, refusal, failure to collect the shipment, or another circumstance outside Lumora Nutrition’s control.

Original shipping charges are nonrefundable. Any refund for a returned-to-sender package may be reduced by the original shipping cost, return shipping fees, carrier charges, or other costs incurred in recovering the package, to the extent permitted by law.

Returned merchandise does not automatically cancel an active subscription. Subscription cancellations must be submitted separately in accordance with the Lumora Nutrition Cancellation and Refund Policy.

12. Refused Shipments

Refusing delivery does not guarantee a refund and does not automatically cancel a subscription.

If a customer refuses a shipment, any refund will be considered only after the package has been returned to and inspected by Lumora Nutrition. Original shipping charges, return shipping costs, handling charges, and other carrier fees may be deducted from the refund where permitted by law.

13. Subscription and Recurring-Order Shipments

Customers enrolled in a Lumora Nutrition subscription or recurring-delivery program authorize Lumora Nutrition to ship products according to the frequency selected or disclosed when the subscription was started.

Each recurring shipment will be sent to the shipping address associated with the customer’s subscription at the time the renewal order is processed.

Customers are responsible for updating their shipping address before the next recurring order is processed. Updating an address after a renewal has already entered processing may not change the destination of that shipment.

A subscription cancellation or modification must be completed before the applicable renewal order is processed. Canceling a subscription after an order has been processed or shipped will stop eligible future renewals but will not automatically cancel, recall, or refund the current shipment.

Refusing a recurring shipment or returning it to the sender does not by itself cancel future recurring orders.

Additional terms governing recurring billing, cancellation, returns, and refunds are provided in Lumora Nutrition’s Subscription Terms and Refund Policy.

14. Multiple Packages

Orders containing multiple products may be shipped in more than one package. Separate packages may arrive on different days and may have different tracking numbers.

A customer will not be charged additional shipping solely because Lumora Nutrition chooses to divide an order into multiple shipments, unless a separate arrangement was disclosed and accepted during checkout.

15. Product Availability and Backorders

All orders are subject to product availability.

If an item becomes temporarily unavailable after an order is placed, Lumora Nutrition may:

Delay the shipment until the item becomes available;
Ship the available items separately;
Offer a substitute with the customer’s approval;
Issue store credit; or
Cancel and refund the unavailable portion of the order.

We will make reasonable efforts to notify affected customers when a material inventory delay occurs.

16. Risk of Loss

To the extent permitted by applicable law, responsibility for the package passes to the customer when the carrier records the shipment as delivered to the address submitted with the order.

Nothing in this section limits any rights that cannot legally be waived or restricted.

17. Weather, Emergencies, and Events Beyond Our Control

Lumora Nutrition is not responsible for shipping delays or delivery failures caused by events outside our reasonable control, including:

Severe weather
Natural disasters
Carrier interruptions
Transportation delays
Labor disputes
Government actions
Public-health emergencies
Civil disturbances
Infrastructure failures
Incorrect delivery scans
Acts or omissions of third-party carriers

We will make reasonable efforts to assist customers and provide available information when these events affect an order.

18. Fraud Prevention and Order Verification

For customer protection and fraud prevention, Lumora Nutrition may review, verify, delay, or cancel an order if the transaction appears unusual or if additional information is required.

We may request confirmation of billing information, shipping information, identity, or payment authorization before releasing an order.

Lumora Nutrition reserves the right to cancel and refund any order that cannot be reasonably verified or that appears fraudulent, abusive, unauthorized, or intended for prohibited resale.

19. International Shipping

Unless international shipping is specifically offered during checkout, Lumora Nutrition currently ships only to eligible U.S. destinations.

If international shipping becomes available, customers will be responsible for any applicable import duties, customs charges, taxes, brokerage fees, or local delivery fees unless otherwise stated during checkout.

International delivery times are estimates and may be affected by customs inspections or local carrier delays. Lumora Nutrition is not responsible for delays caused by customs authorities or for packages rejected because of destination-country restrictions.

20. Policy Abuse

Lumora Nutrition reserves the right to limit or deny replacements, refunds, credits, or future purchases when we reasonably determine that a customer is engaging in fraudulent activity, repeatedly reporting missing deliveries, abusing promotional or shipping policies, or making materially false claims.

This provision will be applied consistently with applicable consumer-protection laws.

21. Relationship to Other Policies

This Shipping Policy should be read together with Lumora Nutrition’s:

Terms and Conditions
Refund and Return Policy
Subscription and Cancellation Terms
Privacy Policy

If another policy contains terms that specifically govern returns, refunds, cancellations, or recurring billing, those specific terms will apply to that subject.

22. Changes to This Policy

Lumora Nutrition may update this Shipping Policy from time to time. Any revised policy will be posted on our website with an updated effective date.

Changes will apply to orders placed on or after the revised policy’s effective date unless otherwise required by law.

23. Contact Us

For shipping assistance, please contact Lumora Nutrition Customer Support:

Lumora Nutrition
Email: trylumoranu@gmail.com
Website: trylumoradaily.com
Business Address: 3101 Bayshore Drive, Fort Lauderdale, FL 33304

Please include your full name, order number, shipping address, and a brief explanation of the issue so that we can assist you as efficiently as possible.